Who we help

We work with people who are either homeless or at risk of becoming homeless. There are many definitions of homelessness and although some people may have a roof over their head, it is not a permanent home.

The people we help mainly fall into the following groups:

Vulnerable people
Some of the people we work with are vulnerable because of emotional, physical or mental health needs and require long term specialist care and support.

Where do they come from?
Although we are based in Westminster, our service users come from across London, the UK and the world. Some are fleeing conflict or domestic violence, or may have suffered loss or a breakdown in their relationships. Others may have become institutionalised in the armed forces, the care system or psychiatric and prison services and find it difficult to live independently.

Jobless
Almost all of our service users are unemployed. Many have no qualifications, limited work experience and lack the confidence and skills to lead an independent life. Some have poor basic skills or need English language support. Only one in eight of our service users are ready to find a job or course.

Further reading

» Young people aged 16-25

» Long-term, entrenched rough sleepers

» Homeless and workless people