Engagement and Assessment

We work with clients to find out what support they need to get back on track...

Working out the right path for our clients

The Engagement & Assessment team run The Connection’s day services. They work to make sure clients are assessed and supported to access the services they need to move towards recovery. The team offers advocacy, advice, support and more, and works with each client individually to achieve their goals and get back on their feet.

Day services are often people’s first point of contact with us, and we offer a wide range of practical services including showers & laundry facilities hot meals medical appointments with nurses and a podiatrist, and access to telephones and computers. Providing hot food and clean clothes greatly improves how people feel so they are in a better position to work with us, and take the necessary steps to address the underlying causes of their homelessness.

The practical help provided in the day service is there as a starting point for starting a relationship with clients where we can understand and help with the underlying causes of their homelessness.

Experienced staff are always on hand to help clients, and encourage them to access other services in the building which aid their recovery. This could be a referral to the specialist Housing & Resettlement team, attending an activity workshop to gain new skills, linking into medical services or getting support to find work with our in-house Enterprise & Employment team for example.

What happens when a person comes to the centre?

When a client first visits our day services, the Engagement & Assessment team will offer them an assessment to establish how best we can work together to meet their goals and aspirations. We will then agree an action plan to work towards, supported by an allocated caseworker. We work with people, not for them, to help them to recognise their strengths and talents, improve their wellbeing, learn new skills and increase their confidence – a process which is vital on their journey towards recovery.

The action plan may be achieved through short-term interventions such as working with clients to access alternative services, or providing assistance to return to another area, where they may have access to support, family or friends.

In more complex cases, clients may require further assessment and support or a referral to a specialist team who can assist the client to meet their needs more comprehensively. All of our staff are committed to working with our clients to recognise their strengths, hopes and ambitions, recover from crisis and move on.