News: The Connection’s response to COVID-19

Clients remain our core focus moving forwards and we will continue to support clients the best way we can.

In this fast moving situation, we will keep updating this page regularly.

NB. Our Day and Night Centres are now closed. This enables us to prioritise the health of our clients and staff. We are available by phone for any support that you may need. You can reach us on 020 77 66 5555, or you can visit the Street Link website to access support. You can also request to join our Client Support Group on Facebook here.

The people that we work with, particularly people sleeping rough, often have long term conditions and poor physical health which means that they are at a greater risk should they become ill. For those without a home, it is also very difficult to self-isolate. In both our day and night centres, large numbers of people spend time in close proximity, posing the risk of extensive spread of Covid-19. By closing our regular services, and working towards alternative ways of supporting clients on an individual basis, we aim to do all that we can to keep people safe.

Our current priority is to work closely with Westminster Council and the Greater London Authority (GLA) to get people who are currently sleeping rough into single bed accommodation where they are able to practice social distancing as soon as possible. This includes facilitating the use of rooms in hotels and B&Bs for our clients.

At the end of last week, we secured accommodation (predominantly hotel rooms) for 70 people, and issued 24 mobile phones to enable us to stay in touch with clients, so that we can keep them updated about progress towards getting them safe. We were able to make an accommodation offer to every client using our multi-bed Emergency Accommodation.

On Wednesday we arranged a food delivery to 54 clients across five different hotels, ensuring that they have what they need to see them through the next few days. We will continue to prioritise getting essentials to people on an urgent basis.

We are working to set up remote services so that our self-isolating clients can continue to receive the support that they need. We have provided phones to clients so that they can stay in touch. We will continue to undertake case work for clients wherever possible. We aim to announce more measures and actions in the days to come, and our staff are working very hard to ensure that people experiencing homelessness continue to get the support that they need.

The Connection supports the London Housing Panel statement on the urgent response to COVID-19 that is needed to protect those who are already homeless or vulnerably housed.