Complaints – for clients

We are sorry you are unhappy with the service you have received. The procedure for making a complaint is outlined below and this is also available in the building.

We want to do all we can to resolve this issue.

Complaints can be received verbally to any member of staff, or in writing on our complaints form and handed to a member of staff or posted to:

The Connection at St Martin’s
12 Adelaide Street, London

Where required a staff member can assist the complainant to put the complaint in writing on the complaints form and/or arrange an interpreter. Once received all complaints will be added on to the case management system.

Alternatively, you can email your complaint to

You can find out how we will handle your complaint in our Complaints Policy and Procedure.

If you are supporter or donor and wish to make a complaint or comment about how we raise funds, please contact us at You can find out mor about how to raise a concern about a fundraising issue here.

Thank you.